FAQs
If you have questions, we have answers.
FAQs
We sure can.
1. Your natural gas service consists of two main functions: 1) purchasing the gas and 2) distributing the gas.
2. Your gas utility will continue to distribute gas to your location, send you your bill, check for gas leaks and respond to emergencies.
3. But when purchasing the gas, YOU HAVE A CHOICE! You can select a licensed natural gas supplier like Pennsylvania Energy®. Your utility can only provide you one price option for natural gas - a variable price. A variable price can fluctuate up or down depending upon many factors. Natural gas suppliers offer other options to fit the needs of the customer.
Would you like price stability? Do you want to know exactly how much you are paying per therm each month? With a fixed rate plan from Pennsylvania Energy, you can lock in your rate for the period of time that you choose.
If you choose a licensed natural gas supplier, your local utility company will still continue to distribute gas to your location, send you your bill, check for gas leaks and respond to emergencies. This does not change.
How much are you paying for natural gas now? Find your natural gas bill and check!
Pennsylvania Energy® is part of the SouthStar Energy Services® family, a preeminent natural gas marketing company certified in multiple states. SouthStar Energy Services combines the expertise and assets of a national supplier with the local market knowledge of a regional supplier and has the financial and structural resources needed to provide reliable and cost-effective natural gas.
For more than 20 years, SouthStar has built on the expertise of its parent company, Southern Company Gas. A history of solid financial performance and stability, as well as sophisticated in-house financial trading and risk management, has placed SouthStar in a position of leadership.
Two words - PRICE STABILITY! With our fixed price plans, you know exactly the price per Mcf or Ccf you will be paying for each month of the contract. This is not offered by your utility so lock in your price per Mcf or Ccf with us.
If you choose one of our fixed plans and lock in your natural gas price for a fixed duration with PE, you can avoid the potential for price spikes and fluctuations.
Here are more great reasons to choose Pennsylvania Energy®:
1) We provide options.
PE offers fixed plans and variable plans designed to suit your needs. Find the one that's right for you!
2) We care about our customers.
Our exceptional customer service is at the ready. Call 1.866.425.6220 to speak with one of our representatives.
You will continue to receive one bill from your local gas utility company. The only change you will see on your bill is Pennsylvania Energy's charges for supplying gas to you. Your utility will still deliver your natural gas. You will continue to make one payment to your utility.
That’s our favorite question. Enrolling is a simple process. Have a copy of your latest gas bill, click here to enroll or call our Customer Care Center toll-free at 1.866.425.6220 from 8 a.m. – 5 p.m. ET Monday through Friday to enroll.
Additional Questions? Click here to view our disclosure statement about our terms of service or call 1.866.425.6220 to speak with one of our customer service representatives.